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Netiquette Rules: Code of Conduct

People adhered to the rules of etiquette long before the advent of computers. Standards of behavior help to adequately present your person and opinion, conduct a conversation in the form of a polite dialogue, respect someone else's understanding of the topic and maintain a healthy "microclimate" in communication.

Some people think that with the advent of computer technology and network communication, you can forget about the norms of ethical behavior only because on the other side of the screen are strangers who do not have to meet. This position is unacceptable, because etiquette does not complicate life, but makes it easier. Therefore, the network has certain rules that polite people must follow.

Communication should take place without emotion

You can not give in to every minute emotions. When communicating with a stranger, you should remember that he is real, but does not see or hear the opponent, but only reads the text. It is better to write understandable statements without provocation and hatred, otherwise you can provoke retaliatory anger and permanently ruin your mood.

It should be remembered that every word is fixed and does not disappear anywhere, it can significantly harm both the other person and you.

It is better to discuss any topic politely, try to understand the interlocutor and calmly convey your position.

Standards for online and real-life behavior

In the real world, absolute freedom of behavior is not allowed, people are afraid of condemning others, or punishment for misconduct. It is not easy to catch the intruder on the Internet. But this does not relieve him of moral responsibility. It must be remembered that there is a living person on the other side of the screen, and you need to communicate with him in the same way as with people in real society. If you have problems with etiquette, you should think about what you would do in ordinary life, looking into the interlocutor’s eyes.

Behavioral norms in thematic groups

Using the Internet for group communication, you should remember which group you are in. In a conference with the theme of television programs, it is quite normal to use rumors and gossip, and it is impermissible to invade the scientific community with them. Once in the new thematic group, you should look around, delve into what is happening, and only then enter into the discussion.

Priceless time

When communicating in cyberspace, it is necessary to understand the value of time for each of us. You should not send thoughtless messages to e-mail or to a conference. The sending process takes time, the bandwidth of the channel is limited.

You should consider whether this message is necessary, if there is an opportunity to abstain, it is better to do so.

Personality assessment

You can communicate online without introducing yourself. No one knows what the interlocutor looks like, personality assessment is based on the texts set forth. It should be written correctly, not to idle talk, messages should be important and weighty, facts only verified.

Help people

On the Internet there are answers to many questions. If someone asked a question, the answer to which you know, be sure to help the person. Help is a noble cause. By asking a question, you can exchange remarks by e-mail, then collect them, summarize and send a general message to the conference. Information will be useful to other users.

Private correspondence

It is unethical to invade private correspondence, read or write remarks for others. In no case should you redirect someone else's correspondence to other people.


The network is full of messages from both literate and uneducated people of different age categories and different sensations of the world. One should be tolerant and forgive people silly questions, long answers and even a complete lack of logic in judgments. The answer is only to help, not condemn.

Delicate Humor

Knowing the interlocutor poorly, one should carefully introduce humor or irony into the messages. In a developing relationship, it is better to delicately touch on popular topics in order to find out the range of interests of the opponent.

Flood or attention grabbing

Flood - meaningless messages, for example: "Class!", "Tin!". Some people need them to attract attention. It only seems harmless, but in fact, floods, with their stream of unethical statements, can disrupt the conference.

Flames Conflict provocation

Emotional remarks, regardless of the opinions of other participants in communication, are called flames. They provoke an interlocutor, can bring animation to the conversation, but if they cross a certain line, a conflict arises. Misunderstandings and mutual insults begin.

As a rule, several interlocutors participate in such a communication environment, but it is they who destroy the peace process of the conference.

A flame is like a flood, only it is more aggressive.

Offtop. The presence of topics

The term means - going beyond the topic. If the conference has a certain topic, do not contradict it with meaningless messages. This behavior violates ethical standards and can be stopped by moderators.

Trolling. Provocative Messages

People who do this are unlikely to think about etiquette. Cynical, rude, provocative messages are thrown in order to embroil the participants in the conversation and destroy communication. Annoying society, trolls enjoy their own significance. They should not indulge and engage in such a discussion.

Emoticons. How to use

Funny images for text messages carry an emotional connotation. Often sites provide their samples, but you need to use them in moderation. Overloaded messages with emoticons can distract from the content of the conversation.


You should reread your messages before sending them. Easy to read letter without errors. There are enough programs on the Internet that can help with this. A competent text is a sign of respect for the interlocutor.

Two topics of behavior in a social network can be considered in more detail, they relate to e-mail and conferences.

It is not so easy to write a competent letter so that the interlocutor has a desire to answer him. There are basic concepts of rules of behavior when communicating by email:

  • First you should introduce yourself, provide your general data. This is enough to start a correspondence. Anonymous scribes are wary, often without reading, send their messages to spam.
  • It is better to indicate the subject of the letter, to concisely highlight the main thing in order to attract attention.
  • It is necessary to think over the content of the text, remove mistakes and unnecessary phrases. The letter should be broken down into semantic paragraphs to make it easier to read. You should not send a message in large volumes, since reading it may be inconvenient, it is better to use capacious and accurate information.
  • In personal communication, conversational style is allowed.
  • During active correspondence, you can save the source text and several subject-friendly letters.
  • At the end of the text is a concise signature, which consists of a name and contact information. The scribe must know who he is talking to and how to contact this person.
  • You cannot redirect someone else's message without the consent of the author.

During a synchronous conference, you must adhere to certain etiquette rules:

  • Communication should be polite.
  • Do not depart from the topic of the conference.
  • You should not write messages that cannot be said in person.
  • No need to send uninteresting texts.
  • Communication is supported with everyone, and not with one interlocutor.
  • You cannot ask private questions (age, work, marital status).
  • It is unethical to joke or ask questions about nationality and religious beliefs.
  • Do not be too active, should be able to speak with other opponents.
  • When typing messages, do not turn on Caps Lock, the capital letters in the text create emotional reinforcement, which sometimes equates to screaming.

Ethical standards of conduct in the information network are necessary for cultural and safe communication.

A well-mannered person will not provoke a scandal, he will conduct a conversation in a tactful and friendly tone. Network ethics is uncomplicated as it is no different from a culture of behavior in everyday life.

See the following video for more on network etiquette rules.


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